HUMAN RESOURCES 

A fast growing media Company operating worldwide and in a variety of sectors, based in the City of London.

· Experience in an administrative environment that improved my organisational and team working skills and broadened my knowledge of office systems and processes. It also strengthened my written and verbal communication skills and IT literate, especially, on Word, Excel, Outlook and Internet Searching.

· Providing customer service in a professional manner, over the phone and via email, to deal with any enquiry in an immediate and efficient way. Giving the best client service experience, displaying a ‘can-do attitude’ at all times, both to internal and external stakeholders and keeping regular and fluent communication flow with them to avoid confusions and errors. Use of both English and Spanish languages.

· Conference data management in the following sectors, among others: Concentrated Solar Power, Photovoltaic, Energy Storage and Renewable Waste. Example: MENASOL 2014 (more than 400 people registered):

        · Attending meetings with the Conference Organisers, Venue Organiser and Sales Team to develop the best action plan for the product offer and information emails (confirmation email, accommodation and payment reminders, cancellation and replacement emails and final information instructions). Thus, having to send mass and personalized emails.

        · Experience of working under pressure in a project environment to meet tight deadlines.

        · Data base (Sage SalesLogix) management and entry: creation of events, products, discounts and templates, addition and modification of companies and people details. Assurance of data accuracy and spelling and experience of working with a large database.

        · Preparing documents and data needed for the conference, such as delegate lists, unpaid package and main badge report.

        · Ability to complete tasks efficiently with a high degree of attention to details and to recommend innovative solutions by analysing problems.

        · Ability to plan and prioritise own workload as well as to meet objectives with the minimum supervision.

· Delegate and Sponsor/Exhibitor booking management (time response less than 24h):

        ·  Invoicing and payment chasing.

        · Payment management via credit card, bank transfer or cheque.

        · Completion of New Vendor Forms.

        ·  Replacements, cancellations, refunds and future credits.

        · Attendance Certificates and Visa Letters.

        · Ability to manage information with confidentiality, discretion and sensitivity. Strong work ethics.

· Managing the purchasing of reports, from invoicing to sending.

· Learning and Development course taken: Core Business Skills (Time Management, Effective Communication and Handling Problems & Stress).

· Sporadic tasks: Packet and Letter delivery management and guest introduction.

During my period at FC I also trained 2 new starters in our department.
•Providing thorough and complete training to new starters.
•Preparing a training packages with instructions a daily to-learn list.
•Continuous feedback and support to the trainee.
•Mentoring through the training process at all levels (from technical issue to workplace and interpersonal skills).